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Centrifuge and Rotor Service
Safe and effective!
Quality Management Systems increasingly ask for regular service of centrifuges and rotors in either an operational or a disassembled state to ensure a safe working environment. Functional inspections, maintenance, and calibration ensure that all technical specifications, such as temperature accuracy, rotational speed and operating time comply with the manufacturer specifications. Eppendorf's service programs for centrifuges assist with your preparation for internal and external audits.
Ensure Top Performance Spin after Spin for high-speed and ultracentrifuges
Your high-speed and ultracentrifuges require proper care to maintain performance and deliver reliable results over time. Unexpected downtime or inconsistent results waste precious time and money. Save yourself from stress and ensure years of productive, reliable operation with regular evaluation and maintenance by our qualified Eppendorf Service team.
Preventive Maintenance
Eppendorf offers a choice of preventive maintenance services and service agreement options for consistent instrument performance and confidence in safety.
Global Centrifuge Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Global Centrifuge Service Agreements from cost-efficient to all-inclusive care packages for easier service process, maximized uptime, and peace of mind!
Our new comprehensive service agreements
- "AdvancedCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; 20 % discount on parts, labor and travel; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
- "PremiumCare" includes a full annual preventive maintenance service program for assured instrument reliability and uptime; unlimited travel, spare parts and labor on repairs included in the agreement; 10 % discount on additional services (e.g. IQ/OQ) during the agreement period
Our preventive maintenance only services
- "Preventive Maintenance" includes all preventive maintenance services to keep the instrument in accordance with the manufacturer specifications
Calibration Services
Calibration and verification services assure the precision and accuracy of an instrument according to defined parameter (time, speed, temperature) specifications.
Qualification Services
IQ/OQ GxP: For customers working in regulated environments we now offer our specifically created and revised Installation Qualification and Operational Qualification services including GxP compliant documentation. These provide you with qualified assurance that your instrument is not only functioning correctly, but also in accordance with manufacturers’ specifications.
Centrifuge Service Agreements
| Service Agreements Ordering Information | AdvancedCare For assured instrument reliability and uptime | PremiumCare For assured instrument reliability, uptime and financial plannability |
| Microcentrifuge w/o refrigeration | ||
| Microcentrifuge with refrigeration | ||
| Multipurpose Centrifuge w/o refrigeration | ||
| Multipurpose Centrifuge with refrigeration | ||
| Multipurpose 592X Centrifuge with refrigeration | ||
| High-Speed Centrifuge | ||
| Micro Ultracentrifuge | ||
| Ultracentrifuge | ||
| Vacuum Concentrator | ||
| Includes: | ||
| Full preventive maintenance | 1/year | 1/year |
| Software update (during annual maintenance, if applicable) | ||
| Priority Support* | ||
| Discount on parts, labor, travel | 20 % | included |
| Parts, labor & travel included | - | |
| Discount on additional services (e.g. IQ/OQ) | 10 % | 10 % |
Info: Our service offers may differ by country. Please contact your local service representative for more information.
*Subject to local business conditions, and based on a best effort’ practise. For more information please contact your local service organization
Centrifuge Preventive Maintenance Services
| Preventive Maintenance Services Ordering Information | Preventive Maintenance | Device Check |
| Microcentrifuge w/o refrigeration | ||
| Microcentrifuge with refrigeration | ||
| Multipurpose Centrifuge w/o refrigeration | ||
| Multipurpose Centrifuge with refrigeration | ||
| Multipurpose 592X Centrifuge with refrigeration | ||
| High-Speed Centrifuge | N/A | |
| Micro Ultracentrifuge | N/A | |
| Ultracentrifuge | N/A | |
| Vacuum Concentrator | ||
| Cleaning and Maintenance | ||
| Cleaning of housing/ Checking condensation water tray* | ||
| Cleaning and checking of rotor bowl and internal parts | ||
| Checking of instrument for any damage | ||
| Checking of stability, housing, display and keypad | ||
| Software update required | ||
| Checking of lid latch | ||
| Functional Check | ||
| Checking of rotor detection | ||
| Checking of temperature sensors* and speed sensor | ||
| Checking of imbalance detection* | ||
| Performing system test run | ||
| Memory | ||
| Evaluation of stored data | ||
| Documentation | ||
| Check List provided | ||
| Dated service sticker to confirm Eppendorf service |
Attn: This table lists only the most important service operations by plan. The provided service report will show the complete service operations performed.
Info: Our service offers may differ by country. Please contact your local service representative for more information.
Reliability through professional inspection!
Rotors and buckets are subject to wear and tear as a result of regular operation and can be damaged by surface scratches, for example. This can affect the chemical resistance and accelerate the corrosion process. As a result of the high number of cycles carried out, the susceptibility to microscopic cracks in the rotor increases. These microfine cracks can be discovered early during a qualified inspection so that the rotor can be replaced in good time before serious damage occurs.
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How to maintain your centrifuge regularly!
Inspection services
Rotors and buckets are subject to normal wear and tear during regular operation and may be damaged as a result. Surface scratches, among others, can affect the chemical resistance and accelerate the corrosion process. The stress of high number of cycles increases the likelihood of microscopic cracks. These micro-cracks can be detected early on during a qualified inspection, which will allow the rotor to be exchanged before serious damage has occurred.
Our certified, qualified service technicians use sophisticated borescope devices to detect invisible, yet critical, cracks and scratches. If none or very few surface changes are identified, the rotor can be used according to instructions - or for an additional year if the inspection was performed at the end of the recommended service life.
Note: Borescopic inspection of rotors only available in selected countries.
Our certified, qualified service technicians use sophisticated borescope devices to detect invisible, yet critical, cracks and scratches. If none or very few surface changes are identified, the rotor can be used according to instructions - or for an additional year if the inspection was performed at the end of the recommended service life.
Note: Borescopic inspection of rotors only available in selected countries.
Rotor Inspection Services
| Ordering Information | Recommended service periods | Fixed-angel rotors | Swing-bucket rotors and buckets |
| Visual rotor inspection 1) | Annually |
